A Kingston-based distribution company with a mid-sized team relied on aging on-premise servers that failed almost every week. There was no tested backup strategy, and IT was handled reactively — every problem meant downtime and an unpredictable repair bill.
The Challenge
Frequent outages disrupted order processing and frustrated both staff and customers. With no monitoring or recovery plan, a single hardware failure risked days of lost work.
What We Did
KCG audited the existing infrastructure, migrated email and file storage to the cloud, and deployed automated, monitored backups. We then moved the company onto a managed IT plan with proactive 24/7 monitoring at a fixed monthly cost.
The Results
Unplanned downtime dropped from near-weekly to virtually none. A tested recovery plan is now in place, issues are caught before they cause outages, and IT spending is predictable — freeing the team to focus on the business instead of firefighting.
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